What if I want extra services that aren’t included in the plan?

We can discuss any extras you might like included with your funeral director when you make your enquiries with us, and right up until the time of need. You can arrange to pay for these as they are agreed.

Can I choose whether I have a burial or cremation?

Yes, you can choose to have either a burial or cremation. The cost of the burial plot and headstone are not covered by the prepaid Funeral Plan and so you, or your loved ones, will need to arrange to pay for your burial plot and headstone separately.

How does my family start the plan when they need to?

It’s very simple. When you take out a plan, you’ll receive two copies of certification which include your allocated funeral director details. Give one of your certificates to your family or someone you know to keep safe. Then, when the time comes, your loved ones can use the contact details to get in touch with the funeral director. They should inform the funeral director about the death and provide a death certificate (which the funeral director can help with). The funeral director will then take care of all of the other arrangements which will be just as you set out in your plan.

What if I don’t want my family to know I’ve bought a plan for a relative?

We can send all of the correspondence to your address should you not want your loved one to know you have purchased a plan.

How are the funeral director and funeral home chosen?

We have a network of respected funeral directors across the country, and will allocate a funeral director who is based as close to your home as possible. The funeral home will be chosen on this basis as well. All of our funeral directors are members of the National Association of Funeral Directors or British Institute of Funeral Directors.

What happens if my allocated funeral director goes out of business?

Where a funeral home closes or changes hands, we will find a replacement for you.

What are the funeral director fees?

Funeral director’s fees cover all of the elements of the funeral that your funeral director will provide, this includes hearses, limousines, care and preparation of the deceased, etc.

Can I buy a funeral plan on someone else’s behalf?

Yes. When you are applying, simply make us aware of who it is for.

Do I have to have a medical examination?

No, there are no medical examinations or questions. All of our funeral plans are available to anyone, regardless of their health or medical history.

Are there any hidden charges?

No. We’ve taken a lot of care to ensure that everything is transparent. All charges associated with each plan option are highlighted. If you’d like more clarity, please contact us and we’ll explain exactly what is included in the price of your chosen plan.

Can I cancel my plan?

Please contact us to discuss on 0800 014 9650.

How do I add personal touches?

We’ll discuss any special requests with you on your welcome call. If you are already on a plan, please call the office and one of our friendly team will be happy to help and discuss these with you.

Where is my money kept?

The money you pay for your prepaid Funeral Plan is paid directly into the Pride Planning Trust held at Barclays Bank Plc, which is independent from Pride Planning limited.

What is a Trust?

Pride Planning Funeral Trust is there to safeguard client funeral plan money and has direct agreements with Funeral Directors to release the money for agreed plans at time of need. Until such time the Trust is there to safeguard client money and agrees to ‘lock in the price’ of the funeral plan

How is my money protected?

The money you pay for your Pride Planning prepaid Funeral Plan is held in an independently managed Pride Planning Trust. This trust ensures that the money paid to meet the cost of your funeral services is secure and that your funeral will be provided when the time comes. Pride Planning Trust works with many regulated professionals to ensure your money is safe.

Who looks after the Trust?

The Trust is managed by a board of trustees, who are selected and appointed based on nothing less than; personal credibility, diverse skillset, professional experience, maturity and integrity. The FPA rules state that a majority of trustees of any Trust require to be completely independent of the company and In accordance with current legislation as set out in the Regulated Activities Order (Financial Services and Markets Act 2000), Article 60; Pride Planning Trust was established by a written instrument and more than half our trustees are unconnected with the provider; Pride Planning Limited. Furthermore Pride Planning work with independent certified professional Chartered Accountants Kay Johnson Gee, in order to undertake regular due diligence audits of Pride Planning Trust and its transactions in order to verify the Trust fund balance.

What happens if Pride Planning go bankrupt?

The Trust provisions ensure that the cash is ring-fenced from the Company therefore it is completely separate, safeguarding all client monies.

What is an actuary?

An actuary is a business professional who analyses the financial consequences of risk. Actuaries use maths, statistics, and financial theory to study uncertain future events, especially those of concern to insurance and pension programs.

What payment methods do you accept?

You can pay for your plan using any of the following methods:

• Visa & Mastercard
• Cheque
• Bank Transfer
• Paypal